Fix PlayStation Error SU-00338 — Windows Error Code PS-SU-00338

🎮 Common Scenario: Are you experiencing Error PS-SU-00338 while launching or installing Call of Duty: Warzone? The solutions below directly address the system interactions specific to this application.

⚡ Quick Fix

Reset Windows Update Components: Open Command Prompt as Administrator

👇 See all 3 solutions below

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📑 Table of Contents

What is Error PS-SU-00338? Common Causes Step-by-Step Solutions Prevention Tips Related Errors

💡 What is Error PS-SU-00338?

Windows System Error Code PS-SU-00338, known as PlayStation Error SU-00338, is a General System error that occurs during core Windows operations. The error indicates that: PlayStation error code SU-00338: A system software update error. Download the update manually via USB or check your internet connection. When this error is encountered, the Windows operating system was unable to complete the requested operation within the system services subsystem. The error code PS-SU-00338 is returned by the GetLastError() function and provides developers with a specific identifier to diagnose the root cause of the failure. The symbolic name PlayStation Error SU-00338 maps directly to this numeric code and is commonly referenced in Microsoft documentation, developer forums, and system logs. Understanding this error and its context within core Windows operations is essential for effective troubleshooting.

⚠️ Common Causes

Windows Update cache is corrupted (SoftwareDistribution folder)
Required update services (BITS, Cryptographic) are stopped
Insufficient disk space for the update to install
Third-party antivirus is interfering with the update process

✅ Step-by-Step Solutions

1 Reset Windows Update Components

Open Command Prompt as Administrator
Run these commands in order:
net stop wuauserv
net stop cryptSvc
net stop bits
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
Retry Windows Update

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Show Advanced Solutions (2 more)

2 Use Windows Update Troubleshooter

Open Settings → Update & Security → Troubleshoot
Click 'Additional troubleshooters' → 'Windows Update' → Run
Follow the prompts and apply all suggested fixes
Restart your computer and check for updates again

3 Manually Install the Failed Update

Note the KB number of the failed update from Windows Update history
Visit https://catalog.update.microsoft.com
Search for the KB number and download the correct version (x64/x86)
Double-click the downloaded .msu file to install manually
Restart your computer

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💻 Diagnostic Command

Run this PowerShell command to find related events in your system log:

Get-EventLog -LogName System -Newest 20 | Where-Object {$_.Message -like "*PS-SU-00338*" -or $_.Message -like "*PlayStation Error SU-00338*"} | Format-List

💡 Open PowerShell as Administrator, paste the command above, and press Enter.

🛡️ Prevention Tips

Keep at least 20GB free on your system drive for Windows Updates
Install updates promptly — don't let them accumulate for months
If updates consistently fail, consider a Windows in-place repair upgrade

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Last updated: 2026-03-13

📖

Based on Official Microsoft Documentation

Solutions Tested on Windows 10 & 11

Error codes sourced from Microsoft Win32 SDK. Updated 2026-03-13.